- Case Studies
Fixing the fractured billing cycle of an Seattle based orthopedic clinic
Table of Contents
An Uphill Struggle for Survival
Seattle-based High group Orthopaedic Clinic(HOC) is a provider of orthopaedic subspecialty services in the areas of Sports Medicine, Joint Replacement, Spine & Neck, Trauma, Foot & Ankle, Hand & Wrist, and Paediatric and Inter- ventional Pain Management. This clinic, astart-up that shot into limelight during its initial years by offering quality care at affordable cost, suddenly found itself in economic doldrumsand faced grim pros- pects of with standing the inevitable doom.
The Culprit
Failure to keep intune and effectively respond in time to fast changing or tho- paedic coding and billing dynamics proved to be the nemes is of HOC. Modern day orthopaedic technology is advancing atarapidrate, resulting inchanges and enhancements in diagno- sis, treatment, and rehabilitation process techniques. Extensive coding change sandrevision shave been introducedby Current Procedure Technol- ogy (CPT) in 2013, further impacting orthopae- dic reimbursemen tina big way. Orthopaedic surgicalcoding has become more complex with 500 code changes to CategoryI code sit self (CategoryIen compasses procedurest hatare consistent with contemporary medical practice and are widely performed). It includes 150 new codes, 250 revision sandatleast 100 deletions. This year CPT has impacted ortho-paedic coding and billing processes with a complete over haul of nerve conduction study codes, new sets of codes for elbow and should errevision, and a new spine fusion code.
Focussing on core profession of patient care and treatment, busy orthopaedic physicians and surgeons of the clinic were unable to keep pace with frequent complex changes in ortho- paedic-specific codes and modifiers, related billing and claims requirements, and insurance companies’ regulations with respect to claim authorizations, and diagnosis and treatment justifications. This confusion led to incorrect coding, billing, and submission of claims, resulting in revenue loss. Since orthopaedic surgeons in the clinicdealt with a large number of patients everyday, there was a dire need to streamline the workflow processes to ensure top quality care and also maximize reimbursement of hospital revenue through accurate, compre-hensive, and timely clinical documentation, coding, billing, and revenue cycle maximization (RCM) techniques. Medientsky Billing is a trusted, knowledgeable, and experienced documentation, coding, billing and REM outsourcing services provider in the orthopaedic domain across the US. It stepped in at the right moment to offer a rescue package to HOC, and place it back on the trail to prosperi- ty. Medientsky Billing always supported the orthopaedic community during times of medical coding and billing crisis. It has a netvvork of qualified orthopaedic coding and billing specialists to manoeuvre through major orthopaedic coding changes and revisions. The competence and experience of its select pool of orthopaedic coding and billing specialists help to obviate the impact of coding change and revision, while ensuring appreciable increase in orthopaedic reimbursements. Medientsky Billing is upto date with latest coding changes and knows how to adjust to these changes. Examples include cast application, corrected spine CPT errata, hip arthroscopy, nerve conduction, extracorporeal shock wave for wound healing, spine, knee and hip arthroplasty, robotic assisted surgery, etc. Medientsky Billing ensures that appropriate reimbursement claims are made as per the latest version of the National Correct Coding Initiative (NCCI).
Medientsky Billing Swings into Action
Based on a thorough audit of HOC’s clinical operational workflows, Medientsky Billing helped HOC to implement.
Educate and train orthopaedic physicians and surgeons in changes in documentation, coding, and billing, and how to deal with these changes..
Quickly ascertain assessment codes, for example, when orthopaedic surgeons examine hip,lower-extremity or neck injuries, to bill for the encounter and develop the proper treatment plan for the Patient.
Medientsky Billing is fully conversant with all the necessary assessment codes for orthopaedic surgeons, from general and special surgical consultation to partial and specific assessments.
Obtain complete and correct physician documentation for spinal procedures, operative notes, anaesthesia and medication before commencing coding and billing processes.
Incorporate the following steps for patient treatment related codes:
- Bundle anaesthesia and injection codes in to orthopaedic procedures.
- Clarify the confusion on how to code open and arthroscopic procedures.
- Ensure that the correct level of specificity is assigned for signal procedure with appropriate modifiers. Claims are denied because modifiers are not affixed to the second tertiary procedure. Know when to use modifiers appropriately. For example, if a second orthopaedic procedure was don won a patient in a separate area with a separate incision, then it should be separately billable.
- Do not miss opportunities to include add-on CPT code when procedures are performed on one level followed by a subsequent procedure.
- Know the anatomy: For example, in a spinal surgery, understand the anatomy of the spine before coding the clinical procedures.
- Carefully double check operative notes and documentation before preparing the claim. Read entire clinical operative report to check whether coding is as per procedure heading or procedures documented in the report.
- Know how to code for nerves and report all the levels when coding radio frequency (RF) ablation. For example, if the physician is performing RF ablation of lesions on 3 levels, then report three levels. When coding destruction of premaligant lesions, use the right CPT code for the first lesion, and then appropriate CPT codes for subsequent lesions.
- Avoid wrongly reporting both arthroscopic and open techniques for one procedure.
- Use the right code for arthroscopic debridement of the anterior cruciate ligament (ACL).
- Correctly code for different polyp removal techniques.
- Ensure that all encounters with the patient and the services and procedures pro- vided are captured. Even though the medical practice may have coded thorough- ly and correctly, unless the charge entry process is completed accurately and in a timely manner, reimbursement can be impacted.
- Know how to implement the initial hospital care code, rather than the outpatient evaluation and management (E/M) code, when outpatient visits reveal problems so severe that the orthopaedic surgeon orders immediate emergency surgery.
- Review causes and consequences of miscoding and ensure corrective action.
- Last, but not the least, include codes for any instrumentation services provided by orthopaedic staff, forexample, when orthopaedic surgeon uses wires, screws, rods, or any other instrument, during operation of the spine or knee.
- Know how to code for nerves and report all the levels when coding radio frequency (RF) ablation. For example, if the physician is performing RF ablation of lesions on 3 levels, then report three levels. When coding destruction of premaligant lesions, use the right CPT code for the first lesion, and then appropriate CPT codes for subsequent lesions.
- Avoid wrongly reporting both arthroscopic and open techniques for one procedure.
Ascertain type of additional detail necessary when information isinsufficient foraccu- rate coding, and obtain the detail.
Follow up with insurance companies on progress of submittedreimbursement claims.
Analyse claim rejections, submit corrected claims and follow-ups.
Orthopaedic-specific, Custom-built EHR.
- Medientsky Billing helped the clinic to install custom-built EHR to.
- Cater for the unique requirements of orthopaedic practice.
- Have orthopaedic -specific data-capture and patient monitoring capabilities.
- Improve cIinical workflow and patient satisfaction.
- Integrate RCM tools in the EHR to streamline processing and collection of reve- nue -where the RCM cycle begins when a patient books an appointment and ends when remittance is received from the payer and the patient.
- Incorporate patient appointment scheduling and tracking tool into EHR, to em- power doctors to track and guide patients.
Conclusion
Now the Sun never sets at HOC. Its tightly coordinated orthopaedics program from preadmission to post-discharge and its RCM services are key factors in its success. Cost savings have been identified in a variety of areas, including reduced staff time spent on handling lab test results, decreased dollars spent on redundant tests, eliminated denied claims, and reduced medication errors. The clinic has reported increased earnings and profits.
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Highlights
- HOC's struggle with complex orthopaedic coding.
- Medientsky Billing's rescue with coding expertise.
- Custom EHR boosts workflow and revenue cycle.
Client Specs
- Location: Washington
- Specialty: Behavioral Health
- EHR: Incredible
- Average collections: 300K per month
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