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How Medientsky Billing Used AdvancedMD to Improve a Neurosurgery Medical Group’s Financial Performance
See how Medientsky Billing and AdvancedMD transformed a Texas neurosurgery group’s revenue cycle, boosting cash flow and operational efficiency.
Table of Contents
Introduction
Situation: Billing Challenges and Underutilized AdvancedMD
The neurosurgery medical group specialized in neurosurgery and comprehensive patient care but struggled to receive reimbursement for billed charges. One of the primary challenges was the underutilization of AdvancedMD EHR. The previous billing service provider had difficulty fully leveraging the system, limiting the practice’s ability to use its available functionality effectively within the revenue cycle. These limitations contributed to:
- Low collections
- Operational inefficiencies
- Persistent billing challenges
- Frustration among physicians
- Additional pressure on front office staff
As these issues continued, the practice recognized that improving its financial performance required more than simply continuing with existing billing processes. It needed a partner with expertise in revenue cycle management and the ability to work effectively with AdvancedMD. Medientsky Billing was brought in to provide that expertise and help the medical group make better use of its EHR and billing workflows.
Solution: AdvancedMD Optimization and Workflow Automation
Medientsky Billing took a comprehensive approach to the practice’s revenue cycle challenges. The team assessed existing processes and workflows, identified areas for improvement, and worked to optimize the use of AdvancedMD EHR. Two major areas of focus were AdvancedMD optimization and workflow automation.
AdvancedMD EHR Optimization
Medientsky Billing worked to harness the full potential of AdvancedMD EHR by implementing its available functionalities and integrations within the medical group’s revenue cycle processes. A key component was claim denial management automation. Through automated workflows and intelligent processes, potential claim errors could be identified and addressed earlier in the claims process. This helped streamline claim management, minimize denials, and improve reimbursement opportunities. The objective was not simply to use AdvancedMD as an EHR, but to better integrate its capabilities into the practice’s revenue cycle operations.
Workflow Automation
Manual processes can consume significant staff time and create opportunities for errors. Medientsky Billing identified tasks within the medical group’s workflows that were repetitive, time-consuming, or prone to manual errors.The team implemented workflow automation for processes including:
- Appointment scheduling
- Claims submission
- Payment posting
By automating these tasks, the practice was able to streamline portions of its revenue cycle workflow and allow staff to focus on higher-value activities. The combination of claim denial management automation and workflow automation supported improvements in productivity, reduced denials, and accelerated revenue cycle workflows.
Results
The partnership between Medientsky Billing and the neurosurgery medical group produced significant improvements in the practice’s financial performance.
125% Increase in Overall Collections
Overall collections increased by 125% following the implementation of the improved revenue cycle processes and more complete use of AdvancedMD EHR. This improvement helped the practice establish more consistent cash flow.
58-Day Reduction in Days Receivable Outstanding
Days receivable outstanding decreased from 83 days to 25 days. This represented a reduction of 58 days, allowing the practice to move outstanding receivables through the revenue cycle more efficiently.
240% Increase in Patient Collections
Patient collections increased by 240%, representing another significant improvement in the practice’s revenue cycle performance.
Improved Denial Management
The implementation of claim denial management automation helped minimize denials and improve revenue capture. By identifying and addressing potential claim issues through automated processes, the practice was able to improve the efficiency of its claims workflow while reducing the operational burden associated with manual denial management.
Improved Staff and Physician Experience
The financial improvements were accompanied by operational benefits. Physicians experienced greater satisfaction as cash flow improved, while the clinic’s C-Suite reported improvements in productivity and reduced stress levels. The overall result was a revenue cycle process that better supported the financial and operational needs of the medical group.
The Role of AdvancedMD in Revenue Cycle Improvement
A More Efficient Revenue Cycle Workflow
Conclusion
The neurosurgery medical group’s experience demonstrates how effective use of an existing EHR can contribute to stronger revenue cycle performance. By partnering with Medientsky Billing, the practice was able to address challenges related to billing, collections, claim denials, and workflow inefficiencies while making more complete use of AdvancedMD EHR. The results included a 125% increase in overall collections, a reduction in days receivable outstanding from 83 days to 25 days, and a 240% increase in patient collections. The combination of AdvancedMD optimization, claim denial management automation, and workflow automation provided the medical group with a more efficient approach to its revenue cycle operations. For practices struggling to get the full value from their EHR or experiencing persistent billing and reimbursement challenges, this case highlights the importance of pairing technology with the right revenue cycle processes and expertise.
Testimonials
-CFO, Neurosurgery Medical Group
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Highlights
- $315K+ Increase in Insurance Payments
- 1.8M+ Increase in New Charges
- 240% Increase in Patient Collections
Client Specs
- Location: Texas
- Specialty: Neurosurgery
- EHR: AdvancedMD
- Average collections: 500K per month
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